Common FAQ'S
Most Common Questions
1. What does each membership tier include?
- Silver Membership: Access to basic classes and our extensive library of over 300 recorded sessions and meditations.
- Gold Membership: Includes all Silver features plus new guided meditations and healing sessions.
- Platinum Membership: Enjoy all Gold features, along with personalized mentorship opportunities.
- Crystal Platinum Membership: All Platinum benefits, plus a monthly handpicked crystal curated by Sam.
2. How can I access the live and recorded classes?
- Members can access live classes viaĀ Live links provided in the member area of our platform. Recorded classes are available anytime through our online library.
3. What payment methods do you accept?
- We accept major credit cards, PayPal, and other secure payment options. You can update your payment details anytime in your account settings.
4. Can I upgrade or downgrade my membership?
- Yes, you can change your membership tier at any time through the store after logging into your account. The changes will take effect immediately, logging you out of one tier and into another.
5. How do I cancel my membership?
- You can cancel your membership through your account settings. Please note that cancellation will take effect at the end of your current billing period.
6. What should I do if I have trouble accessing my account?
- If you encounter any issues, please contact our support team for assistance. We're here to help!
7. Are there any discounts available for new members?
- We occasionally offer promotional discounts for new members. Keep an eye on our newsletters and social media for announcements.
8. How can I participate in community giveaways?
- Members are automatically entered into our monthly community giveaways. Winners are announced via email and in our community forums. Opportunities are offered for members to gain extra entries.Ā
9. What is the Shamanic Apprenticeship course?
- It's a 12-month course focused on healing and personal growth through shamanism. It offers in-depth training and community support.
10. Who do I contact for additional support or questions?
- For any additional questions or support, feel free to reach out to our customer support team, and weā€™ll be happy to assist you!
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